Conflict Management

This management training course enables you to: Identify the different types of conflicts, Identify the strategy of the counterpart to devise a negotiation scenario, Broaden the possibilities of conflict resolution and anticipate future disputes.


14 hours (2 days)


from 1500 € excl. taxes
In-company contact us for a quote


Nous contacter pour organiser une session aux dates qui vous conviennent. Présentiel ou distanciel.


No prerequisites

Modalités classe virtuelle

Sont requis : une connexion internet, une sortie audio ou un casque

Target audience:

People in managerial positions or those facing conflict situations

Educational objectives

  • Diagnosing the causes of a conflict
  • Controlling your own reactions in a conflict situation
  • Moving towards a positive conflict resolution strategy

Training Content

  • Identify the cause and effect of a conflict
  • Understand the mechanism of a conflict
  • Gain a holistic view and understanding
  • Identify the main underlying causes
  •  Identify common responses to conflict
  • Diagnose one’s own behavior in a conflict
  • The role of emotions and beliefs
  • Understand your counterparts’ mindset
  • Point out motivations, interests, and hidden projects
  •  Know how to take a clear look at oneself and the situation
  • Hold the meeting
  • Master the tools of good communication
  • Be flexible and tolerant
  • Changing mindsets
  • Identify the stage of the conflict
  • Testing the “good faith” of the person you communicate with
  • Using a Mediator
  • Using an arbitrator as a last resort
  • Imagine and propose negotiated solutions
  • Consolidating the exit from conflict
  • Making commitments and following up on them
  • Maintaining team cohesion and cooperation

Organisation de la formation

Training team

  • Training provided by a human resources expert

Educational approach and techniques

  • Reception of trainees in a dedicated training room
  • Training materials
  • Analysis tools, a conflict resolution structure, and appropriate behavioural tools
  • Concrete case studies
  • Real-World Simulations

Evaluation and follow-up of the training

  • Attendance sheets
  • Evaluation of the skills acquired during the session in the form of exercises
  • Training evaluation forms
  • Training certificate

Conflict Management – Ref : RH17SF

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